We have received a number of reports with errors and difficulties launching Microsoft Word & Excel attachments using WISPER in an Internet Explorer browser. We have found a tip that may help in many of the cases. It requires you to have administrative rights to your machine, but will facilitate the launching of Microsoft Word & Excel documents:
1. Go to Start - Control Panel.
2. Double-click on Folder Options.
3. Click the File Types tab.
4. Scroll down to the file type "DOC" - "Microsoft Office Word 97 - 2003 Document" and click.
5. Click the "Advanced" button while "DOC" is highlighted.
6. Make sure to UNCHECK all checkboxes: Confirm open after download, Always show extension and Browse in same window.
7. After verifying that all boxes are unchecked, click "OK" and "OK" again.
You'll need to repeat steps 4 through 7 for Excel as well. Scroll to XLS file type, select Advanced, uncheck the boxes. Confirm with OK on the Advanced Screen and OK on the File Types Screen.
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